If they are, then you will need to change their frequencies. When the utility completes it will notify you a file has been created and provide our direct email support address to send the file ( Please send the file to that address with ‘Ticket 147905’ in the subject line so we can match everything up. Why is my Logitech wireless mouse and keyboard not working The first thing you should do is make sure that your wireless mouse and keyboard are not in the same frequency range as other devices.
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To help us do so please download and run our diagnostic utility PlugDebug -> with everything connected. If that helps, great! If not, we’ll want to examine some log files to see if they can tell us what is happening. Connect USB hub to computer and test all USB ports with your USB mouse or keyboard.Connect USB hub to power only and wait for another 10 seconds.You should see a tab for 'driver', go to it and select the button to 'Roll Back Driver'. Disconnect USB hub from power and computer and wait for 120 seconds (also disconnect all peripherals from USB Hub) The way you get out of this is go to Device Manager, find the mouse, right-click and go to Properties.
Just to clarify, are you using a wireless keyboard and mouse or are they both wired and connected to our dock? Pending that information and based off of your description, we’ll want to see if a USB Hub reset will help change the behavior. I can boot into an older version from the main the boot screen the mouse and keyboard work, but the network stack is gone. Thanks for the description of the behavior. I upgraded my Dell Dimension 9200C to 12.04 Precise Pangolin with no issues, I ran it fine for a night but when I went back in a couple days later my Logitech Wireless Keyboard K350 and M510 mouse werent active when booted.
Hi Gururas, thanks for posting! Sorry to hear that your keyboard and mouse are not working while connected to our dock and I’ll be happy to help.